They made it very easy to overlook the issues. I'm going to give a candid review of this property - but let me first say that the Casa Marina staff is exceptional. A woman next to me had her bacon taken straight off her plate - while she was eating.

They are incredibly aggressive and will not hesitate to dive bomb you while you eat.

So if you are expecting to linger over coffee and enjoy the view and breeze - wear a hat and get ready to be assaulted by gulls. The only place the hotel does NOT have wires overhead to deter seagulls from dive bombing you is the outside seating area for breakfast. Other properties have managed to get theirs taken care of and it's just weird to have a busted, blocked off pier obscuring your nearly perfect view of the ocean. The pier in all the photos has not been rebuilt since 2017 - odd. The housekeeping staff does a great job with what they have to work with but it needs some love. Now for the property: It's shop worn and I would say not up to the Waldorf Astoria brand. Kudos to Concierge Jennifer, Genna and Constantine at the pool, Diana and Angela at breakfast, Vera in the bar and Morgan at the front desk for their warm smiles, proactive service and great insider intel to enjoying the Keys.

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